Collections Retail & Commercial

Our principal service consists of providing a customized collection service through thoroughly trained collection staff, mechanized collection platforms, intelligent computer telephony integration platforms, and integrated voice response systems.

The customized service encompasses many features of internal and external collection methods aimed at:

• Resolving any issues within the credit users accounts.
  Retaining the credit user's good will.
• Rehabilitating the credit user where possible, to continue using the Credit Grantors' services.
  Recovering outstanding funds.
• Providing cost effective return of collected monies.
  Snapshot of Treatment Strategies to ensure Results.
• Professional psychological scripting has been devised to ensure a firm yet customer oriented approach & treatment.

Our Collection Programs are:

• Designed to elicit positive responses that direct the credit user to bring current their account the handling of credit users will be strictly controlled by on-line monitoring & audit. The objective is to provide treatment within our, and the Credit Grantors' policies.
• By thoroughly testing work plans applicable to each individual portfolio the effect will be to ensure successful results prior to making them available to the collection unit. The testing procedures include use of an accredited psychologist in developing scripts and notices in live evaluation on a control group to ensure effectiveness.

Sample Referencing of Client Partners

» TD Visa Recovery Centre
» Toronto Dominion Bank National Recovery Loan Division
» Hudson's Bay Company Credit Card Division
» CitiFinancial Credit Card
» CitiFinancial Loan Department
» Canadian Tire Financial Services Credit Card
» Municipal Utilities - Hydro
» National Bank Of Canada
» Daimler Chrysler
» Sears Canada Credit Card division