MJR Collections Services Limited -- Technology
Our Debtmaster Collection System by Comtronics is one of the top rated PC-based collection software available. More organizations automate their entire debt collection operation using P.C’s and networks with Debtmaster DOS & Debtmaster for Windows. All functions; Collection Management, Trust Accounting, Report and Information Management and Security are integrated into one complete system. The system contains many unique collection features that are complimentary to a productive collection system. They are multiple account identification, prioritize accounts for work, dates accounts for follow-up based on flexible work cycles, and automatically monitors payment arrangements as well as a number of additional features that enable our Collectors to operate at peak efficiency. MJR utilizes CallThru by Comtronics. This pure Voice over IP (VOIP) Call Centre technology is fully integrated to our Debtmaster collection software. It combines Power Dialing, Voice Broadcasting, Call Recording, Right Party Verification, Real-Time Reporting, Agent Monitoring, IVR, ACD and PBX. Call Thru sharply increases telephone call output compared to manual dialing. CallThru enhances the odds of successfully reaching the Consumer and greatly increases Collector Productivity. Incorrect and not-in-service numbers are quickly identified; saving valuable time that is better spent locating the Consumer through our electronic and manual Skip Trace processes, whilst our Collectors can deal with contactable Consumers to negotiate repayment.
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CallThru is utilized to reach thousands of Consumers and/or trace “skipped” Consumers daily. The Collection Teams operate in Power mode and upon contact, the Consumers called are identified by IVR Consumer ID Entry or Caller ID and matched against our database for instant collection Screen pop resulting in no wasted time. In Voice Broadcasting mode, the system operates unattended and continually calls the desired telephone numbers until contact is established. When the correct party answers, a pre-recorded synthesized human voice leaves a message. Messages in both official languages are preset to ask for the Consumer by name. When the Consumer answers the phone, CallThru identifies the Consumer by name and upon acknowledging they are the correct party, Consumers have the choice of being guided through a telephone tree, giving them options to hear account details and payment options or to speak with a Collector. If a party other than the Consumer is contacted, that party has the option to indicate that the telephone number does not belong to the intended party or for the call to be re-routed to the appropriate Collector for assistance. Usually, the Consumer has just moved and we obtain valuable new information that assists us to locate the Consumer.